Our 30-day guarantee
Test formulas from CalmVelvet. Return unsuitable items within 30 days for a full refund of the purchase price.
The promise
Send back items within 30 days of delivery for any reason. We process refunds via the initial payment route within 3 business days of return receipt.
30-day returns
Valid for any reason, including simple changes of mind.
Insured delivery
Items damaged or lost during shipping are replaced or refunded at our expense.
Secure payment
Cash on delivery or bank transfer: zero card prepayment required, zero card details stored.
How to claim
- Send your order number to [email protected].
- Receive your return authorization number and return address within one business day.
- Dispatch the package; reimbursement issues upon physical check at our facility.
Read comprehensive terms on the Returns policy and Delivery terms pages.