CalmVelvet delivers sensory wellness and intimate body-care goods across the United Kingdom with complete privacy and discretion. Orders are dispatched in neutral, unmarked parcel boxes that display no brand logos, product descriptions, or references to personal care items.
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD UK Express Next Day | 1-2 business days | £6.50 |
Schedules reflect business days from courier handover. Remote postcodes may require an extra 1-2 days.
Orders submitted before 16:00 on business days ship that day. Weekend, holiday or late submissions leave the next working day. Order confirmation details and reference numbers arrive by email immediately after checkout.
Every consignment is packed inside an unbranded, sturdy corrugated outer carton secured with reinforced security tape. Products with sensitive topical formulas or intimate hygiene barriers are enclosed within tamper-evident secondary sleeves and protective thermal bubble lining to prevent mechanical or temperature-related transit stress.
Upon dispatch from our UK fulfilment centre, a notification containing a live tracking link is transmitted via email and SMS, allowing real-time tracking through the courier web portal.
Tracking stagnant for 5 business days? Email [email protected] with your order number. We start a courier investigation and let you pick: a replacement shipment or a complete refund within 10 business days of your claim.
If an item arrives damaged or the exterior security seal shows signs of physical tampering, document the issue with photographic evidence of the outer box and interior packaging within 48 hours of receipt. Send the details and order reference to [email protected] so our team can arrange a complimentary replacement or process a full refund.
Payment options accepted: Cash on delivery, Bank transfer. Note that our team will never request your banking details or payment cards by phone or email.
Deliveries run to specified countries only. Shipping costs and delivery estimates display at checkout prior to payment. The recipient remains responsible for any local customs fees or import duties.
Contact [email protected] or dial +44 121 890 5569 during Mon-Fri 08:15-16:30, Sat 10:00-16:00, break 12:30-13:00. All inquiries receive replies within one business day.
