Privacy Policy

Who is responsible

CalmVelvet Essentials Ltd., 54 St Paul's Square, Birmingham, B3 1QS, United Kingdom. Privacy inquiries and requests: [email protected].

Legal framework

User information is managed in full accordance with UK GDPR and the Data Protection Act 2018 alongside statutory mandates in United Kingdom. Should any conflict arise between our internal terms and statutory law, governing law takes precedence.

What we collect

Placing an order requires basic dispatch details: full name, shipping address, contact email, telephone number, and purchased items. This platform never stores or captures credit card details. Site visits log basic network metadata, such as IP addresses, browser specifications, and viewed pages, via the cookies detailed below.

• Customer identification and delivery details, including legal name, postal address, email, and contact phone number.
• Transaction records, order histories, and selected payment modality records.
• Technical network identifiers, including internet protocol (IP) address, browser parameters, and operating system diagnostics.
• Customer correspondence, feedback submissions, and support dispute records.

Why we use it

• Order processing, warehouse fulfillment, and return intake.
• Dispatch notifications, service alerts, and customer support responses.
• Storefront security maintenance and aggregated user traffic metrics.
• Promotional newsletters sent strictly to opted-in subscribers, with an opt-out link in every email.

Cookies and browser data

Your browser saves small text records during your session. Core cookies maintain basket contents and checkout functionality; they cannot be disabled. Analytical cookies report visitor traffic trends in aggregate. Advertising cookies load solely with explicit consent chosen in the cookie banner. Revoke permissions at will via the banner tools or browser preferences. Consult our Cookie Policy for specifications.

Third-party data recipients

Logistics partners receive shipping addresses and contact points. Authorized payment vendors handle transaction data. Contracted server hosts and analytics platforms process technical logs under strict data-protection agreements. We never monetize or sell customer data.

CalmVelvet Essentials Ltd. operates exclusively within the domestic market of the United Kingdom and does not sell or distribute personal consumer records to third-party commercial brokers. Provisions of the California Consumer Privacy Act (CCPA/CPRA) do not apply to domestic United Kingdom commerce.

Data retention schedules

Transaction histories remain on file through mandatory statutory accounting periods and are erased afterward. Profile records persist until user account termination. Tracking analytics delete after 14 months.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents maintain statutory rights to access personal records, request rectification of inaccurate records, mandate data erasure, restrict processing operations, and request structured data portability by emailing [email protected].

Security

CalmVelvet Essentials Ltd. does not process, store, or transmit payment card information. Customer checkout is restricted exclusively to Cash on Delivery, paid straight to the carrier upon handover with zero surcharges, or Direct Bank Transfer conducted directly through the customer's own financial institution.

Questions about this policy

Contact [email protected] or dial +44 121 890 5569 during Mon-Fri 08:15-16:30, Sat 10:00-16:00, break 12:30-13:00. All inquiries receive replies within one business day.

Merchant

CalmVelvet Essentials Ltd.

Registered address

54 St Paul's Square, Birmingham, B3 1QS, United Kingdom

Email

[email protected]

Phone

+44 121 890 5569

Working hours

Mon-Fri 08:15-16:30, Sat 10:00-16:00, break 12:30-13:00

Registration

Company No. 14831272