Frequently Asked Questions

Review the ingredient listing on the product container to ensure compatibility with your personal profile. Our formulations use unrefined jojoba and olive squalane without added fragrances to support delicate skin surfaces. If you have known skin sensitivities, apply a tiny drop to the forearm before standard use.

Medical-grade silicone is an inert polymer synthesized from silicon, oxygen, carbon, and hydrogen. It contains zero latex, phthalates, or BPA, resulting in a non-porous surface that inhibits dust adherence. It washes thoroughly with basic warm water and unscented hand soap.

With proper cleaning and dry storage away from direct sunlight, medical silicone hardware maintains its velvety texture for several years. Always store items inside the included breathable cotton pouch rather than sealed plastic containers. Avoid pairing silicone items with silicone-based fluids to prevent surface degradation.

Select the cash on delivery option during the online checkout process. Have the exact order total ready in cash to hand to the courier driver upon arrival at your doorstep. We also offer direct bank transfer if you prefer settling payments before dispatch.

All orders leave our facility inside sturdy, plain brown cardboard cartons with plain kraft packing tape. The shipping label displays standard courier barcodes and our postal address without any mention of brand or contents. Orders confirmed before 16:00 on business days are prepared for courier handover that same afternoon.

You may return items within 30 days of delivery provided they remain completely unused and in their original packaging. Due to health and hygiene standards, items with broken security seals cannot be returned unless confirmed faulty. Return shipping costs remain the customer responsibility unless the received item is damaged or incorrect.